Creating Customers

Users can create customers by performing the following steps:

Click Masters à Customer. The Customer page appears.

Click Create New. The Add Customer page appears.

Refer to the following table and fill in the fields:

Field

Description

Active Customer

By default, this checkbox is checked.

Customer Name

The Name field is used for both corporate and individual customers. If a name is entered in upper case, it prints on orders and invoices in upper case.

  • Corporate Customers - Corporations, churches, schools, non-profits, and internal Customers all use the corporate customer naming rules. The full Customer name is entered into the Last Name field.

  • Individual Customers - Enter the last name in the Name field, and First Name, Title, and Middle Initial in the fields provided in the identification section.

Number

Assign a specific number to a customer to coordinate with third party software such as Outlook, PeopleSoft, or an accounting package. Otherwise, the system automatically assigns a sequential number. Each Eatec Customer number is unique and alphanumeric.

Other Name(s)

The Other Name field is optional. If a customer has a d/b/a name or a second corporate name, enter it here.

Title

This field is optional. Utilize the title field to use an individual Customer's formal title on letters, proposals, invoices, and orders.

First Name

If the client is an individual, enter his/her First Name here. For a corporate Customer, leave this field blank. Never enter Corporate Customer data in this field.

Middle Name

The Middle Name field is optional. To be more formal and include an individual Customer's entire name on documents, enter the initial here.

Last Name

The last name of the customer.

Type

Type is a drop-down list of all possible Customer Types, created in Setup. Type designations are useful for sorting catering and manufacturing reports, running mailing lists, and analysing business trends. Depending on the kinds of Customers, it could be useful to have Individual, Social, Corporate, Internal, Non-Profit, Educational, and Religious as Types.

Billing Address & Comms

Address 1

The first line of the customer address.

Address 2

The second line of the customer address.

City

The name of city where the customer resides.

State

The name of state where the customer resides.

Zip

The zip code of the customer city.

Phone

The phone number of the customer.

Alternate Phone

The alternate phone number of the customer.

Other

An optional field.

Fax Number

The customer’s fax number.

Email

The email ID of the customer.

Remarks

An optional field.

Settings

Terms

The payment terms are listed in the drop-down list.

Minimum Order

The minimum amount that is available for an order.

Pay Type

The means by which the customer pays. Select the pay type from the drop-down list.

Sales Person

This is a field that contains a drop-down list of the caterer’s sales people. If a salesperson is selected in the Customer module, it reverts to the default for Sales Orders for that customer. The user can change the salesperson within each hour.

WEB PW

Web password for online ordering. This field is typically used as a password field that links to web interfaces in an arena environment. Discuss with an Eatec project manager prior to use.

Click Save.